Creating a Culture for Success to Drive Patient Satisfaction

Posted on June 14, 2021 by Callie Koenig

Marketing the outside of your company can only get you so far... what really matters is what is on the INSIDE. Would you be comfortable with your employees talking about your company culture to potential clients or new employees? If you hesitated, you are in the right place! After all, how can you provide an amazing patient experience if there…

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Creating a Culture for Success to Drive Patient Satisfaction

Posted on June 14, 2021 by Callie Koenig

Marketing the outside of your company can only get you so far... what really matters is what is on the INSIDE. Would you be comfortable with your employees talking about your company culture to potential clients or new employees? If you hesitated, you are in…

Read More

Patients are Talking! “My rep was very, very sweet…”

Posted on June 2, 2021 by Kylene Ordway

“My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!” 

 

Cari was just awesome! She answered all my questions…

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Patients are Talking! “What a kind representative I had help me!”

Posted on May 26, 2021 by Kylene Ordway

“What a kind representative I had help me! Beautiful voice, helpful, kind, quick and very mannerly! Thank you so much!

 

“Christina was very precise, easy to understand and very courteous. There is definitely a benefit of having her on your team. Thank you…

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Patients are Talking! “KeyBridge has been nothing but kind to me…”

Posted on May 19, 2021 by Kylene Ordway

KeyBridge has been nothing but kind to me and worked very well with me on everything. I really appreciate you guys because I'm working really hard in trying to get my credit back up and you have made it very easy for me. Thank…

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Patients are Talking! “Darnecia was very kind to me and did a great job…”

Posted on May 5, 2021 by Kylene Ordway

“Darnecia was very kind to me and did a great job. I appreciated what she did. You guys are the best and take real good care of your customers! Thank you so much

 

“I really appreciate that the agent treated me like…

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Patients are Talking! “I really appreciated this kind of phone call…”

Posted on April 21, 2021 by Kylene Ordway

“I really appreciated this kind of phone call. Usually when you get these calls, the people are upsetting and disrespectful, but you guys were not like that! The pandemic has put a big strain on the people who have been out of work and…

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Patients are Talking! “My rep was absolutely wonderful! Just unbelievable!”

Posted on April 14, 2021 by Kylene Ordway

“My rep was absolutely wonderful! Just unbelievable! I really appreciate everything she did to help me. Thank you so much!” 

 

“Will was fantastic! He was helpful, understanding and respectful. Thank you so much!”

 

“Missy was very informative and respectful. I…

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Patients are Talking! “Melissa was very kind, listened patiently and looked into my situation deeply…”

Posted on March 24, 2021 by Kylene Ordway

“Melissa was very kind, listened patiently and looked into my situation deeply to give me correct info. She offered assistance on how I can resolve my problem. She was a delight and very very helpful! Thank you so much!” 

 

“Jaimee was so…

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Patients are talking! “My representative was outstanding!”

Posted on March 17, 2021 by Kylene Ordway

“My representative was outstanding! She explained everything to me and handled everything professionally. Great job! I really appreciated her. Thank you.” 

 

“Christina was extremely patient and listened to all my needs for medical care. She really went over the mark for helping…

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Patients are Talking! “The young lady I spoke to was very caring, understanding and very patient…”

Posted on February 17, 2021 by Kylene Ordway

“The young lady I spoke to was very caring, understanding and very patient. I felt very at ease talking to her and I appreciate her great customer skills. Thank you!

 

“Keshia was very nice! I know a lot of people complain and…

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