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Patients are Talking! “Emily was more than kind. Her attitude…”
https://www.keybridgemed.com/2019/04/17/patients-are-talking-emily-was-more-than-kind-her-attitude/
"Emily was more than kind. Her attitude, her voice, everything about her was very friendly and very kind. I appreciated her, very much! Thank you!" "Every time I deal with your people they are always very polite, professional, and attempt to do everything possible to help you out and work with you. The last lady I talked to was very nice, thanks!" …
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Patients are Talking! “She was the most pleasant girl I have ever spoke with…”
https://www.keybridgemed.com/2019/04/10/patients-are-talking-she-was-the-most-pleasant-girl-i-have-ever-spoke-with/
"The lady I spoke with was very pleasant. I could hear everything she said, which was very helpful. She was very articulate, I would have to give her an A+. Thanks, so much!" "I appreciate the way Keshia was very respectful and helpful in helping me understand my statement and how the claims work. Thank you!" "The young lady…
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Patients are Talking! “My representative was very courteous…”
https://www.keybridgemed.com/2019/04/03/patients-are-talking-my-representative-was-very-courteous/
“Your representative was very pleasant and knowledgeable, he took care of my problem for me quickly and efficiently! Thank you!” “Ashley was very knowledgeable and nice. She knew exactly what to do when told her what was going on. Thank you, very much!” “My representative was very courteous and nice. She was very respectful and took the time to explain…
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Patients are Talking! “I felt better after the call…”
https://www.keybridgemed.com/2019/03/27/patients-are-talking-i-felt-better-after-the-call/
" I talked to Keshia today; it was lovely. Not only did I get my statement paid, I felt better after the call because her voice was so pretty and uplifting. Thanks, a lot!." "Courtney was very helpful and thorough with her answers to my questions. I really appreciated her professionalism." "Your customer service rep that talked with me was very…
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Master Classes at Fisher Titus
https://www.keybridgemed.com/2019/02/13/master-classes-at-fisher-titus/
Brian and Kayla were pleased to be invited to spend some time with the revenue cycle staff at Fisher-Titus Medical Center. Brian shared the KeyBridge Master Class "Happy Patients Pay: Delivering a Positive Patient Experience in the Revenue Cycle". Would you like to bring a Master Class training session to your…
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Patients are Talking 2-6-19
https://www.keybridgemed.com/2019/02/06/patients-are-talking-2-6-19/
"I just wanted to say that Ashley was extremely professional and patient with me on this all regarding our billing issues. Thank you!" "She was very pleasant to talk to. She helped me in every way and was very kind." "Customer service was exceptional. She was very nice, explained everything and I was able to set up a…
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Patients are Talking 1-30-19
https://www.keybridgemed.com/2019/01/30/patients-are-talking-1-30-19/
"You guys are terrific! Thank you for being so helpful; everybody is super there!" "Haley explained everything to me and is helping me out. I just wanted to give her recognition for that and for the considerate way she talked to me. I just want to say thank you!" "Missy was amazing and she took care of…
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Patient Experience at Highland District Hospital
https://www.keybridgemed.com/2019/01/23/patient-experience-at-highland-district-hospital/
Thank you Highland District Hospital for inviting Brian Garver and Kayla Howell to spend the day with your staff. KeyBridge is happy to share our enthusiasm about the patient experience and the vitally important role it plays in your revenue cycle. AND most importantly, we always enjoy having a little fun while getting to know our clients! We are looking forward…
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Patients Are Talking 1-16-19
https://www.keybridgemed.com/2019/01/16/patients-are-talking-1-16-19/
"You have trained people very well to be very nice and friendly over the phone. The gentleman I talked to first, and now Judith - they were friendly, they were positive, they were outgoing. Thank you so much, that made this a whole lot easier for me! I am glad I got the debt paid off. Thank you, I appreciate…
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Patients Are Talking 1-9-19
https://www.keybridgemed.com/2019/01/09/patients-are-talking-1-9-19/
"Keshia was exceptionally helpful! I didn't have an account number; it was kind of strange circumstances. When I talked with her, she seemed to know exactly what I was talking about and was able to help. I really appreciate her and I hope you do, too! Thank you." "Most bill collectors are pretty rude in trying to collect a…