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Patient Experience

Patient financing is a critical part of delivering a positive healthcare experience for customers and is directly linked to retaining their loyalty. Yet, many healthcare organizations don’t measure the impact the financial experience has on customers. The financial experience is the final perception that customers are left with after seeking medical care. This means that even if the patient has…

“My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!”    “Cari was just awesome! She answered all my questions very well and explained everything as she was doing it so I really appreciated all of her…

“What a kind representative I had help me! Beautiful voice, helpful, kind, quick and very mannerly! Thank you so much!”   “Christina was very precise, easy to understand and very courteous. There is definitely a benefit of having her on your team. Thank you very much.”    “The lady I spoke with was extremely kind and helpful. Also, I really…

“KeyBridge has been nothing but kind to me and worked very well with me on everything. I really appreciate you guys because I'm working really hard in trying to get my credit back up and you have made it very easy for me. Thank you so much!”   “Michelle was very helpful! She informed me of everything before I even…

“Darnecia was very kind to me and did a great job. I appreciated what she did. You guys are the best and take real good care of your customers! Thank you so much”   “I really appreciate that the agent treated me like a human and didn't just put me in the apple basket of someone who doesn't pay their…

“I really appreciated this kind of phone call. Usually when you get these calls, the people are upsetting and disrespectful, but you guys were not like that! The pandemic has put a big strain on the people who have been out of work and their income has changed so I really appreciate you guys so much! Thank you.”    “Kandis…

“My rep was absolutely wonderful! Just unbelievable! I really appreciate everything she did to help me. Thank you so much!”    “Will was fantastic! He was helpful, understanding and respectful. Thank you so much!”   “Missy was very informative and respectful. I would love to be able to talk to her again if I ever had an issue with my…

“Melissa was very kind, listened patiently and looked into my situation deeply to give me correct info. She offered assistance on how I can resolve my problem. She was a delight and very very helpful! Thank you so much!”    “Jaimee was so nice, kind and respectful and I really appreciate that. The more people you hire like that, the…

“My representative was outstanding! She explained everything to me and handled everything professionally. Great job! I really appreciated her. Thank you.”    “Christina was extremely patient and listened to all my needs for medical care. She really went over the mark for helping me navigate the system and explained my insurance to me. I have been isolated in my apartment…

“The young lady I spoke to was very caring, understanding and very patient. I felt very at ease talking to her and I appreciate her great customer skills. Thank you!”   “Keshia was very nice! I know a lot of people complain and they don't always acknowledge when someone does a good job and I wanted to do that for…