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Archives
Patient Experience

  • Patients are Talking! “I have always been very pleased with how courteous and polite your agents are…”

    https://www.keybridgemed.com/2021/01/13/patients-are-talking-i-have-always-been-very-pleased-with-how-courteous-and-polite-your-agents-are/

    “I have always been very pleased with how courteous and polite your agents are and I thank you very much!”    “You can’t make any more improvements than what you have. All the reps I have spoken to at KeyBridge have all been so polite and have such patience. They all have so much empathy and I appreciate you all…

  • Patients are Talking! “The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”

    https://www.keybridgemed.com/2020/12/23/patients-are-talking-the-lady-i-just-spoke-to-was-absolutely-wonderful-best-person-i-have-spoken-to-on-the-phone-in-a-really-long-time-thank-you/

    “The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”   “The representative was very patient with me. She knew exactly what I needed to do and walked me right through everything. She put my mind at ease and I truly, truly appreciate her. Thank…

  • Patients are Talking! “I really appreciated Becky’s help. She was outstanding and a wonderful employee for you.”

    https://www.keybridgemed.com/2020/12/16/patients-are-talking-i-really-appreciated-beckys-help-she-was-outstanding-and-a-wonderful-employee-for-you/

    “I really appreciated Becky's help. She was outstanding and a wonderful employee for you. She is very friendly and knowledgeable. Thank you!”    “I am very happy with the person I spoke with. She did a great job and got straight to the point and was very polite. I give her high praise! Thank you very much!”   “The girl…

  • Patients are Talking! “Your team is amazing! The person who took my payment was very friendly, nice and professional.”

    https://www.keybridgemed.com/2020/12/09/patients-are-talking-your-team-is-amazing-the-person-who-took-my-payment-was-very-friendly-nice-and-professional/

    “Your team is amazing! The person who took my payment was very friendly, nice and professional. She answered all my questions and she was great to deal with. Thank you so much for the excellent customer service! Makes it paying those bills a lot less painful!”   “The young lady that helped me was very kind, very professional and just…

  • Patients are Talking! “Jennifer was very helpful and resolved my issue…”

    https://www.keybridgemed.com/2020/11/25/patients-are-talking-jennifer-was-very-helpful-and-resolved-my-issue/

    “Jennifer was very helpful and resolved my issue. I wish I hadn’t been worried about it so long and called earlier because she was very helpful and worked with me on a payment plan so thank you again!”    “I want to reach out to the supervisor. The rep I had was excellent and wonderful to talk to. She was…

  • Patients are Talking! “Your agents are the friendliest and most professional people…”

    https://www.keybridgemed.com/2020/10/28/patients-are-talking-your-agents-are-the-friendliest-and-most-professional-people/

    “Your agents are the friendliest and most professional people I deal with when I have had to call and think they need to be congratulated! Thank you so much!”    “Melissa was very knowledgeable of my situation. She was extremely patient and understanding and helped me so much and I am so thankful for her”    “Jennifer was very helpful…

  • Patients are Talking! “The lady that helped me was very helpful and …”

    https://www.keybridgemed.com/2020/10/21/patients-are-talking-the-lady-that-helped-me-was-very-helpful-and/

    “The lady that helped me was very helpful and knowledgeable of her job. She was very kind and courteous. She deserves some credit of being one of your outstanding employees! Thank you so much!”   “Keshia was so kind and I would really like to make sure she has an acknowledgment bc sometimes kindness goes a long way and she…

  • Patients are Talking! “My representative was overly and abundantly helpful…”

    https://www.keybridgemed.com/2020/09/30/patients-are-talking-my-representative-was-overly-and-abundantly-helpful/

    “My representative was overly and abundantly helpful. I am very satisfied and it was a wonderful experience. Thank you for taking a stressful situation and making it easier for me and providing excellent service!”   “She was very patient and understanding and gave me all the information I needed to get this taken care of. She was just brilliant and…

  • Patients are Talking! “I was really pleased with my service…”

    https://www.keybridgemed.com/2020/08/19/patients-are-talking-i-was-really-pleased-with-my-service/

    “I was really pleased with my service from the representative; she did a wonderful job! She was very courteous, very polite, and understanding. She is a real blessing! Thank you so much for taking care of me, and I will pay this off as soon as I can!”   “Sandy was very professional, pleasant, and very supportive in these bills that I have…

  • Patients are Talking! “The young lady who helped me with this phone call was amazing; very respectful…”

    https://www.keybridgemed.com/2020/07/29/patients-are-talking-the-young-lady-who-helped-me-with-this-phone-call-was-amazing-very-respectful/

    “The young lady who helped me with this phone call was amazing; very respectful, informative and extremely helpful. I am going to have a much better day, thanks to the way she treated me and helped me. Thank you!”    “He was very patient and explained everything very well. He has a lot of knowledge with what he is doing.…

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Next
  • Patient Services
    • Why You're Hearing From Us
    • Know Your Options
    • Know Your Rights
    • Patient Resources
  • Healthcare Revenue Management
    • Early-Stage Patient Balance Recovery
    • Medical Bad Debt Recovery
    • Revenue Cycle Ancillary Services
    • KeyBridge Master Classes
    • Resources
  • Careers
    • Open Positions
    • Inside KeyBridge
  • About Us
    • Contact Us

2348 Baton Rouge Ave

Lima, OH 45805

1.877.222.4114

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