-
How to Improve Point of Service Collections Through Better Patient Engagement
https://www.keybridgemed.com/2022/07/19/how-to-improve-point-of-service-collections-through-better-patient-engagement/
Patient financial responsibility for healthcare costs has grown rapidly over the past few years, rising from 5% to 35% in two decades. Today, patients are now the third-largest payer behind Medicare and Medicaid. This increase in responsibility can be challenging for healthcare providers when it comes to collecting revenue. However, it is also challenging for patients. High-deductible health plans continue…
-
The best ways to improve patient satisfaction around debt collection
https://www.keybridgemed.com/2022/06/27/the-best-ways-to-improve-patient-satisfaction-around-debt-collection/
Patients are now responsible for a larger-than-ever proportion of healthcare bills than ever before. Patients now have larger deductibles and have to pay closer attention to their costs. With this new swing toward the patient-as-payer, healthcare providers need to do more to keep patients satisfied and avoid patient bills from going into debt collection. Healthcare providers today face many challenges…
-
Is Your Patient Financial Experience Losing You Customers?
https://www.keybridgemed.com/2021/11/22/is-your-patient-financial-experience-losing-you-customers/
Patient financing is a critical part of delivering a positive healthcare experience for customers and is directly linked to retaining their loyalty. Yet, many healthcare organizations don’t measure the impact the financial experience has on customers. The financial experience is the final perception that customers are left with after seeking medical care. This means that even if the patient has…
-
Patients are Talking! “My rep was very, very sweet…”
https://www.keybridgemed.com/2021/06/02/patients-are-talking-my-rep-was-very-very-sweet/
“My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!” “Cari was just awesome! She answered all my questions very well and explained everything as she was doing it so I really appreciated all of her…
-
Patients are Talking! “What a kind representative I had help me!”
https://www.keybridgemed.com/2021/05/26/patients-are-talking-what-a-kind-representative-i-had-help-me/
“What a kind representative I had help me! Beautiful voice, helpful, kind, quick and very mannerly! Thank you so much!” “Christina was very precise, easy to understand and very courteous. There is definitely a benefit of having her on your team. Thank you very much.” “The lady I spoke with was extremely kind and helpful. Also, I really…
-
Patients are Talking! “KeyBridge has been nothing but kind to me…”
https://www.keybridgemed.com/2021/05/19/patients-are-talking-keybridge-has-been-nothing-but-kind-to-me/
“KeyBridge has been nothing but kind to me and worked very well with me on everything. I really appreciate you guys because I'm working really hard in trying to get my credit back up and you have made it very easy for me. Thank you so much!” “Michelle was very helpful! She informed me of everything before I even…
-
Patients are Talking! “Darnecia was very kind to me and did a great job…”
https://www.keybridgemed.com/2021/05/05/patients-are-talking-darnecia-was-very-kind-to-me-and-did-a-great-job/
“Darnecia was very kind to me and did a great job. I appreciated what she did. You guys are the best and take real good care of your customers! Thank you so much” “I really appreciate that the agent treated me like a human and didn't just put me in the apple basket of someone who doesn't pay their…
-
Patients are Talking! “I really appreciated this kind of phone call…”
https://www.keybridgemed.com/2021/04/21/patients-are-talking-i-really-appreciated-this-kind-of-phone-call/
“I really appreciated this kind of phone call. Usually when you get these calls, the people are upsetting and disrespectful, but you guys were not like that! The pandemic has put a big strain on the people who have been out of work and their income has changed so I really appreciate you guys so much! Thank you.” “Kandis…
-
Patients are Talking! “My rep was absolutely wonderful! Just unbelievable!”
https://www.keybridgemed.com/2021/04/14/patients-are-talking-my-rep-was-absolutely-wonderful-just-unbelievable/
“My rep was absolutely wonderful! Just unbelievable! I really appreciate everything she did to help me. Thank you so much!” “Will was fantastic! He was helpful, understanding and respectful. Thank you so much!” “Missy was very informative and respectful. I would love to be able to talk to her again if I ever had an issue with my…
-
Patients are Talking! “Melissa was very kind, listened patiently and looked into my situation deeply…”
https://www.keybridgemed.com/2021/03/24/patients-are-talking-melissa-was-very-kind-listened-patiently-and-looked-into-my-situation-deeply/
“Melissa was very kind, listened patiently and looked into my situation deeply to give me correct info. She offered assistance on how I can resolve my problem. She was a delight and very very helpful! Thank you so much!” “Jaimee was so nice, kind and respectful and I really appreciate that. The more people you hire like that, the…