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Patient Experience

Brian and Kayla were pleased to be invited to spend some time with the revenue cycle staff at Fisher-Titus Medical Center.  Brian shared the KeyBridge Master Class "Happy Patients Pay:  Delivering a Positive Patient Experience in the Revenue Cycle".                       Would you like to bring a Master Class training session to your…

"I just wanted to say that Ashley was extremely professional and patient with me on this all regarding our billing issues.  Thank you!"   "She was very pleasant to talk to.  She helped me in every way and was very kind."   "Customer service was exceptional.  She was very nice, explained everything and I was able to set up a…

"You guys are terrific!  Thank you for being so helpful; everybody is super there!"     "Haley explained everything to me and is helping me out.  I just wanted to give her recognition for that and for the considerate way she talked to me.  I just want to say thank you!"   "Missy was amazing and she took care of…

Thank you Highland District Hospital for inviting Brian Garver and Kayla Howell to spend the day with your staff.  KeyBridge is happy to share our enthusiasm about the patient experience and the vitally important role it plays in your revenue cycle.  AND most importantly, we always enjoy having a little fun while getting to know our clients! We are looking forward…

"You have trained people very well to be very nice and friendly over the phone.  The gentleman I talked to first, and now Judith - they were friendly, they were positive, they were outgoing.  Thank you so much, that made this a whole lot easier for me!  I am glad I got the debt paid off.  Thank you, I appreciate…

"Keshia was exceptionally helpful!  I didn't have an account number; it was kind of strange circumstances.  When I talked with her, she seemed to know exactly what I was talking about and was able to help.  I really appreciate her and I hope you do, too!  Thank you."   "Most bill collectors are pretty rude in trying to collect a…

"I wish every agency was as nice as you guys have been in helping me to get a zero balance and get it cleared off my credit.  I appreciate everyone who has helped me!"   "I rated Megan 9 for everything because I couldn't rate her any higher; she was exceptional and really nice.  I have only had to call…

"Your representatives are angels.  I can't begin to express my appreciation for every one of them.  I have been treated with the utmost respect every time I call in there.   They're just amazing and I appreciate every single one of them.  Thank you for all of them."   "I want to thank Megan for being so kind and generous.  You…

"Cassie was awesome!  It's really hard for me to get things straightened out since I'm on my own and this is the first time I've had any debt.  She made it so easy to talk with you guys; helped me with the dates, the payment plan, and let me know she would work with me.  A+ ; she helped me…

Julie was very sweet and helped me with everything I needed!  She is a very good asset for your company, thank you!" "Missy helped me get my payment plan set up.  She was very professional and very courteous, thank you!" "Katlyn was very respectful, very kind, and I had the privilege of speaking with her.  She's one of your valued…