Scott has been leading KeyBridge since 1993, guiding the company to new heights with a clear vision and a commitment to excellence. With a background as an aerospace engineer, including design and flight test work on Air Force One and the International Space Station, Scott brings a unique perspective to leadership. His focus on cutting-edge technology, innovative management systems, and strong communication skills drives KeyBridge's success. Passionate about carrying forward his father’s vision for the company, Scott ensures the core values resonate across the organization. Outside of work, he enjoys playing golf and music as his go-to stress relievers.

Since joining KeyBridge in December 2021, Scott has focused on creating a bold vision for the company’s future and aligning resources to make that vision a reality. With a talent for developing strategy and improving performance, Scott ensures that KeyBridge consistently delivers exceptional value to its clients. He is passionate about seeing the business through the eyes of clients and continuously enhancing their experience. What Scott enjoys most about his role is guiding each department to set ambitious goals and watching them succeed. When he's not at work, you’ll find him caring for his lawn or exploring new destinations through travel.

Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.

Since 2017, Michel has brought a data-driven mindset and strategic focus to his role at KeyBridge. As Vice President of Finance, he leads forecasting and pricing strategies for clients and prospects, monitors revenue performance, and plays a key role in business planning. Michel uses client data to project outcomes and ensure maximum financial impact, both for KeyBridge and its partners. He thrives on collaboration, innovation, and shaping the future of the company. Outside of work, Michel enjoys spending time outdoors, traveling with family, cooking, and golfing.

With over three decades of experience in call center management and collections, Tami plays a vital role in leading KeyBridge’s day-to-day operations. She focuses on onboarding new clients, supporting their ongoing needs, and ensuring consistent, high-quality results. Tami also oversees the Business Process Outsourcing team, helping clients reach their revenue goals through efficient back-office solutions. Her passion for continuous improvement and effective patient communication is matched by her commitment to delivering outstanding outcomes for clients—always with the patient experience in mind.

Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.

Brad is a seasoned professional in the collection industry. As our dedicated Compliance Officer, Brad combines his passion for regulatory adherence with his commitment to ethical business practices. His ability to translate complex regulatory jargon into practical, actionable strategies sets him apart in the field. He has successfully managed and implemented compliance programs, ensuring that KeyBridge adheres to the stringent legal and ethical requirements governing debt collection.

Sarah manages our Early Out and Bad Debt call centers. She builds high performing teams by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 16 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.

With over 30 years of expertise in the realm of Accounting, Kalai McHan is a seasoned professional who comprehends the intricacies of operating within a dynamic finance team. Her unwavering belief in the power of collaboration underscores her approach to financial management. As a diligent financial expert, Kalai is responsible for crafting meticulous financial statements, insightful business reports, and accurate forecasts. These tools, in turn, empower the leadership team to gain a comprehensive understanding of the company's financial landscape.

Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, MD, NC, PA, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.

Zak has an extensive background in sales, leadership, and operations. His passion for people and relationship-building has driven his career, where he excels in helping organizations thrive and enhancing patient experiences. Zak is dedicated to optimizing financial efficiency and fostering positive organizational cultures. His deep expertise and commitment to excellence make him a key asset in driving growth and success. Zak is an active member of HFMA, AAHAM, and holds CRCR certification.

Since joining KeyBridge in 2019, Kylene has been instrumental in expanding the company’s brand and supporting the sales team to exceed their goals. With a Bachelor's degree in communication and marketing from Trine University, her expertise spans event planning, project management, and proposal execution. Kylene’s passion lies in creating impactful marketing efforts that showcase the value of partnering with KeyBridge, building strong, long-term business relationships. Outside of work, Kylene enjoys spending quality time with her family, especially her nieces and nephews, and is always up for a movie that brings laughter.