Created with a different vision. Operating with a unique passion.

In the beginning, founder Ned Koenig was led by a simple vision: patients deserve a better billing experience.

Today, that vision is stronger than ever. Unlike agencies who focus on intimidating patients into payments, we have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We maintain a 100% focus on healthcare—servicing providers, hospitals, physician groups, and other medical specialties.

It’s what’s taken us from a basement office to an industry pioneer. KeyBridge has grown into the industry-recognized leader in patient billing and recovery services.

We are Problem Solvers, Innovators, and Care Deliverers.

From the leadership team to our patient care representatives, we’re on a mission to change the experience and expectations of the patient billing cycle.

Scott Koenig


Scott's education and background as an aerospace engineer (he performed design and flight test engineering on Air Force One and the International Space Station) inspired him to lead KeyBridge to a new level of excellence by focusing on the best technology, innovative management systems and communication skills development.

Brandon Lee

VP, Operations

Brandon uses his expertise in both information technology and financial analysis to ensure KeyBridge is at the forefront of technology utilization and efficient production processes. His priorities are maximizing financial results for our clients and strategic planning to support the rapid growth of the organization.

Brian Garver

VP, Sales and Marketing

Brian is a passionate, dynamic speaker and facilitator who brings energy and enthusiasm to everything he does! His excitement is contagious and he enjoys sharing how the high-performing revenue cycle plays a large, connected role in overall patient satisfaction and financial performance of hospitals and healthcare providers.

Michel Clement


Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.

Tami Piper

Director, Production Operations

With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.

Anji Thiess

Manager, Client Services & Operational Support

Anji and her team are the "client concierge" for KeyBridge; ensuring our clients are fiercely loyal. They ensure that a new clients’ transition to KeyBridge is seamless and efficient, actively monitor client processes for quality control and effectiveness and serve as the liaison for clients and our production team.

Brad Stephens

Manager, Operations and Compliance

Brad coordinates the day-to-day operations of all production activities as well as the oversight of accounts outsourced to legal. Brad also ensures complete regulatory compliance; including the research, documentation & internal education of the always-evolving local, state and federal laws.

Luke Ralston

Manager, Information Technology

Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.

Krystyen Galvin

Human Resource Manager

Krystyen's focus is recruiting the very best players and developing them into a championship team that provides fantastic service to patients and our clients. Krystyen plays in integral role on our Get Hooked! team; promoting our amazing company culture and ensuring KeyBridge continues to be recognized as a Best Places to Work.

Kathi Geiger

Senior Director of Business Development, IN & IL

Kathi relies on her more than 20 years of health care sales and administration experience when managing KeyBridge’s presence in Indiana and Illinois. Kathi is on the Board of Directors and serving as the Co-Chair of the sponsorship committee for the Indiana Pressler Memorial chapter of HFMA.

Kayla Howell

Regional Director of Business Development, MI, OH & PA

Kayla brings a decade of business development experience with a focus on finding long-term solutions specific to each client’s business needs. Kayla works closely with members of the Michigan, Ohio and Pennsylvania healthcare communities to ensure their revenue collection processes are both patient-friendly and high performing.

Susan McDonald

Regional Director of Business Development, KY, OH, VA & WV

Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.

Kylene Coate

Marketing and Sales Coordinator

As a young marketing professional with a broad background in project management, user experience and data analysis, Kylene's focus is developing a variety of creatively impactful marketing efforts that focus on the outstanding benefits of partnering with KeyBridge and building effective long-term business relationships.

Built Around a Culture of Curiosity, Care, and Conviction.

Energy, enthusiasm, passion—that’s what our people bring to the table, day in and day out. It’s a culture that we’re fiercely loyal to cultivating—building a place where people love to work, so they can deliver services that drive real results. Our Focus:

  • Be Present

  • Choose Your Attitude

  • Make Their Day

  • Play

A Culture Unlike Any Other…

We pride ourselves on building and maintaining an innovative culture. Go behind the scenes to see what’s happening at KeyBridge.

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Patients are Talking! “Your people did a very great job of treating us with respect…”

Posted on March 18, 2020 by Callie Koenig

"Everyone I talk to at your office are always super nice.  Today, Missy went above and beyond.  She made sure to answer all of my questions and made me feel like I'm not paying a debt, I'm talking to real people.  I appreciate that.  Have…

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Patients are Talking! “the customer assistance is awesome…”

Posted on January 15, 2020 by Callie Koenig

"The young lady that talked to me was very informative, very polite, and very respectful.  Thank you!"


“The gentleman I had, Jacob, was very to the point and made my experience fast and easy.  It was greatly appreciated, thanks!” 


“I would…

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See Where We Are Speaking Next…

Our leaders are sought after to present at industry conferences and special events. Here’s where we’ll be next.

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MI HFMA Transform YOUR Team

The key to success is the people that surround you.  Learn how to build an effective, high-performing team that delivers results.  Don't miss Brian Garver's session at MI HFMA Spring Conference when he will be presenting the Master Class "Transforming YOUR Team into a Performance Powerhouse".

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MI HFMA Spring Conference Transform YOUR Team

You don't want to miss Brian Garver's Master Class "Transforming your Team into a Performance Powerhouse". The key to success is the people that surround you! Learn how to build an effective and high-performing team that delivers results.

MI HFMA Spring Conference

Thursday, May 23,…

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