Created with a different vision. Operating with a unique passion.

In the beginning, founder Ned Koenig was led by a simple vision: patients deserve a better billing experience.

Today, that vision is stronger than ever. Unlike agencies who focus on intimidating patients into payments, we have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We maintain a 100% focus on healthcare—servicing providers, hospitals, physician groups, and other medical specialties.

It’s what’s taken us from a basement office to an industry pioneer. KeyBridge has grown into the industry-recognized leader in patient billing and recovery services.

We are Problem Solvers, Innovators, and Care Deliverers.

From the leadership team to our patient care representatives, we’re on a mission to change the experience and expectations of the patient billing cycle.

Scott Koenig

CEO

Scott has been leading KeyBridge since 1993, guiding the company to new heights with a clear vision and a commitment to excellence. With a background as an aerospace engineer, including design and flight test work on Air Force One and the International Space Station, Scott brings a unique perspective to leadership. His focus on cutting-edge technology, innovative management systems, and strong communication skills drives KeyBridge's success. Passionate about carrying forward his father’s vision for the company, Scott ensures the core values resonate across the organization. Outside of work, he enjoys playing golf and music as his go-to stress relievers.

Scott Cottrill

President

Since joining KeyBridge in December 2021, Scott has focused on creating a bold vision for the company’s future and aligning resources to make that vision a reality. With a talent for developing strategy and improving performance, Scott ensures that KeyBridge consistently delivers exceptional value to its clients. He is passionate about seeing the business through the eyes of clients and continuously enhancing their experience. What Scott enjoys most about his role is guiding each department to set ambitious goals and watching them succeed. When he's not at work, you’ll find him caring for his lawn or exploring new destinations through travel.

Brian Garver

Senior VP, Business Development and Marketing

Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.

Michel Clement

VP, Finance

Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.

Tami Piper

Director, Production Operations

With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.

Krystyen Galvin

Director, Operations Support

Krystyen and her teams support our call center operations. Leading the Administrative Services, Human Resources and Client Services/Integration teams, she ensures that we are providing the best experience possible for our clients, employees and patients. Krystyen plays an integral role on our Get Hooked! team who focuses on cultivating an amazing company culture. She also serves as a project lead for new client integrations, ensuring that the transition to KeyBridge is smooth and a positive experience.

Luke Ralston

Director, Information Technology

Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.

Brad Stephens

Compliance Officer

Brad is a seasoned professional in the collection industry. As our dedicated Compliance Officer, Brad combines his passion for regulatory adherence with his commitment to ethical business practices. His ability to translate complex regulatory jargon into practical, actionable strategies sets him apart in the field. He has successfully managed and implemented compliance programs, ensuring that KeyBridge adheres to the stringent legal and ethical requirements governing debt collection.

Kalai McHan

Controller

With over 30 years of expertise in the realm of Accounting, Kalai McHan is a seasoned professional who comprehends the intricacies of operating within a dynamic finance team. Her unwavering belief in the power of collaboration underscores her approach to financial management. As a diligent financial expert, Kalai is responsible for crafting meticulous financial statements, insightful business reports, and accurate forecasts. These tools, in turn, empower the leadership team to gain a comprehensive understanding of the company's financial landscape.

Sarah Kruger

Manager, Production Operations

Sarah manages our Early Out and Bad Debt call centers. She builds high performing teams by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 16 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.

Susan McDonald

Regional Director of Business Development, KY, MD, OH, PA, VA & WV

Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, MD, NC, PA, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.

Zak Kruse

Regional Director of Business Development, IL, IA, KS, MN, MO, NE, ND, SD & WI

Zak has an extensive background in sales, leadership, and operations. His passion for people and relationship-building has driven his career, where he excels in helping organizations thrive and enhancing patient experiences. Zak is dedicated to optimizing financial efficiency and fostering positive organizational cultures. His deep expertise and commitment to excellence make him a key asset in driving growth and success. Zak is an active member of HFMA, AAHAM, and holds CRCR certification.

Kylene Coate

Marketing and Sales Coordinator

Since joining KeyBridge in 2019, Kylene has been instrumental in expanding the company’s brand and supporting the sales team to exceed their goals. With a Bachelor's degree in communication and marketing from Trine University, her expertise spans event planning, project management, and proposal execution. Kylene’s passion lies in creating impactful marketing efforts that showcase the value of partnering with KeyBridge, building strong, long-term business relationships. Outside of work, Kylene enjoys spending quality time with her family, especially her nieces and nephews, and is always up for a movie that brings laughter.

Built Around a Culture of Curiosity, Care, and Conviction.

Energy, enthusiasm, passion—that’s what our people bring to the table, day in and day out. It’s a culture that we’re fiercely loyal to cultivating—building a place where people love to work, so they can deliver services that drive real results. Our Focus:

  • Be Present

  • Choose Your Attitude

  • Make Their Day

  • Play

A Culture Unlike Any Other…

We pride ourselves on building and maintaining an innovative culture. Go behind the scenes to see what’s happening at KeyBridge.

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Maximizing Efficiency and Financial Performance: Why Healthcare Providers are Turning to Business Process Outsourcing (BPO)

Posted on July 25, 2024 by Kylene Ordway

Hospitals and medical providers increasingly turn to business process outsourcing (BPO) for a variety of compelling reasons. The healthcare landscape is becoming more complex, with ever-changing regulations, increasing administrative burdens, and the constant pressure to improve financial performance. Managing insurance denials, in particular, requires specialized…

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Top 3 early out collection strategies to keep patients happy

Posted on June 9, 2023 by Kylene Ordway

In the complex world of medical debt collections, maintaining a positive patient experience is crucial for healthcare providers and debt collection agencies alike. Striking the right balance between efficient debt recovery and patient satisfaction is a challenge. For KeyBridge Medical Revenue Care, specializing in hospital…

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See Where We Are Speaking Next…

Our leaders are sought after to present at industry conferences and special events. Here’s where we’ll be next.

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MI HFMA Transform YOUR Team

The key to success is the people that surround you.  Learn how to build an effective, high-performing team that delivers results.  Don't miss Brian Garver's session at MI HFMA Spring Conference when he will be presenting the Master Class "Transforming YOUR Team into a Performance Powerhouse".

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MI HFMA Spring Conference Transform YOUR Team

You don't want to miss Brian Garver's Master Class "Transforming your Team into a Performance Powerhouse". The key to success is the people that surround you! Learn how to build an effective and high-performing team that delivers results.

MI HFMA Spring Conference

Thursday, May 23,…

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