Created with a different vision. Operating with a unique passion.
In the beginning, founder Ned Koenig was led by a simple vision: patients deserve a better billing experience.
Today, that vision is stronger than ever. Unlike agencies who focus on intimidating patients into payments, we have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We maintain a 100% focus on healthcare—servicing providers, hospitals, physician groups, and other medical specialties.
It’s what’s taken us from a basement office to an industry pioneer. KeyBridge has grown into the industry-recognized leader in patient billing and recovery services.
We are Problem Solvers, Innovators, and Care Deliverers.
From the leadership team to our patient care representatives, we’re on a mission to change the experience and expectations of the patient billing cycle.
Scott's education and background as an aerospace engineer (he performed design and flight test engineering on Air Force One and the International Space Station) inspired him to lead KeyBridge to a new level of excellence by focusing on the best technology, innovative management systems and communication skills development.
Scott has the proven ability to inspire all levels of an organization to work toward common objectives and accomplish desired results by building highly functional and goal-driven teams that create significant value for all major parts of the organization.
Senior VP, Business Development and Marketing
Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.
When Brian joined the KeyBridge team, he brought his extensive background in hospital management and healthcare billing. He uses his firsthand experience to relate to our clients and maximize their financial results. KeyBridge is at the forefront of technology utilization and efficient production processes. Brian leads the way in these efforts with intelligent and researched plans of action to accomplish strategic initiatives.
Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.
Director, Production Operations
With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.
Director, Client Relations
Anji and her team are the "client concierge" for KeyBridge; ensuring our clients are fiercely loyal. They ensure that a new clients’ transition to KeyBridge is seamless and efficient, actively monitor client processes for quality control and effectiveness and serve as the liaison for clients and our production team.
Director, HR and Adminstration
Krystyen's focus is recruiting the very best players and developing them into a championship team that provides fantastic service to patients and our clients. Krystyen plays in integral role on our Get Hooked! team; promoting our amazing company culture and ensuring KeyBridge continues to be recognized as a Best Places to Work.
Manager, Information Technology
Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.
Manager, Bad Debt and Compliance
Brad coordinates the day-to-day operations of all production activities as well as the oversight of accounts outsourced to legal. Brad also ensures complete regulatory compliance; including the research, documentation & internal education of the always-evolving local, state and federal laws.
Manager, ARM Department
Sarah builds a high performing team by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 15 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.
Regional VP, Business Development
Brad came to us with extensive revenue cycle industry experience. He has been a part of HFMA for over 30 years. Within that timeframe he has held many positions in the organization including presidency in 2010-2011. He has also been on several national HFMA committees. Brad is currently a IRHA board member. He has a proven track record of helping organizations implement new growth models to reach new heights. Brad is prepared to share the advantages of working with KeyBridge on a national level.
Senior Director of Business Development, MI, OH & PA
Kayla has her CRCR certification through HFMA and she is on multiple boards and committees in the revenue cycle industry. She is problem and solution driven. Kayla adds value by deepening client relationships to understand current situations and maximize results. Kayla is highly active in her community and takes pride in the work she does with The Junior League of Lima, specifically giving back to local schools.
Regional Director of Business Development, KY, MD, OH, VA & WV
Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.
Marketing and Sales Coordinator
As a marketing professional with a broad background in project management, user experience and data analysis, Kylene's focus is developing a variety of creatively impactful marketing efforts that focus on the outstanding benefits of partnering with KeyBridge and building effective long-term business relationships.
Built Around a Culture of Curiosity, Care, and Conviction.
Energy, enthusiasm, passion—that’s what our people bring to the table, day in and day out. It’s a culture that we’re fiercely loyal to cultivating—building a place where people love to work, so they can deliver services that drive real results. Our Focus:
Choose Your Attitude
Make Their Day
A Culture Unlike Any Other…
We pride ourselves on building and maintaining an innovative culture. Go behind the scenes to see what’s happening at KeyBridge.
The CFO’s Guide to Revenue Cycle Automation
Posted on May 17, 2022 by Kylene Coate
While many patients are surprised by the sticker price of healthcare, they should also be shocked by the administrative costs created in a healthcare revenue cycle. The Journal of the American Medical Association (JAMA) published a study that…
KeyBridge Medical Revenue Care Names Scott Cottrill as New President
Posted on May 3, 2022 by Kylene Coate
FOR IMMEDIATE RELEASE
KeyBridge Medical Revenue Care has named Scott Cottrill as its new President. The company started under the guidance of Scott Koenig's father. He began the company in 1981 and helped establish it…
See Where We Are Speaking Next…
Our leaders are sought after to present at industry conferences and special events. Here’s where we’ll be next.
MI HFMA Transform YOUR Team
The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results. Don't miss Brian Garver's session at MI HFMA Spring Conference when he will be presenting the Master Class "Transforming YOUR Team into a Performance Powerhouse".…
MI HFMA Spring Conference Transform YOUR Team
You don't want to miss Brian Garver's Master Class "Transforming your Team into a Performance Powerhouse". The key to success is the people that surround you! Learn how to build an effective and high-performing team that delivers results.
MI HFMA Spring Conference
Thursday, May 23,…