Scott's education and background as an aerospace engineer (he performed design and flight test engineering on Air Force One and the International Space Station) inspired him to lead KeyBridge to a new level of excellence by focusing on the best technology, innovative management systems and communication skills development.

Scott has the proven ability to inspire all levels of an organization to work toward common objectives and accomplish desired results by building highly functional and goal-driven teams that create significant value for all major parts of the organization.

Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.

With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.

Krystyen and her teams support our call center operations. Leading the Administrative Services, Human Resources and Client Services/Integration teams, she ensures that we are providing the best experience possible for our clients, employees and patients. Krystyen plays an integral role on our Get Hooked! team who focuses on cultivating an amazing company culture. She also serves as a project lead for new client integrations, ensuring that the transition to KeyBridge is smooth and a positive experience.

Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.

Brad coordinates the day-to-day operations of all production activities as well as the oversight of accounts outsourced to legal. Brad also ensures complete regulatory compliance; including the research, documentation & internal education of the always-evolving local, state and federal laws.

Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.

Sarah manages our Early Out and Bad Debt call centers. She builds high performing teams by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 16 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.

Kayla has her CRCR certification through HFMA and she is on multiple boards and committees in the revenue cycle industry. She is problem and solution driven. Kayla adds value by deepening client relationships to understand current situations and maximize results. Kayla is highly active in her community and takes pride in the work she does with The Junior League of Lima, specifically giving back to local schools.

Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, MD, NC, PA, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.

As a marketing professional with a broad background in project management, user experience and data analysis, Kylene's focus is developing a variety of creatively impactful marketing efforts that focus on the outstanding benefits of partnering with KeyBridge and building effective long-term business relationships.