Created with a different vision. Operating with a unique passion.
In the beginning, founder Ned Koenig was led by a simple vision: patients deserve a better billing experience.
Today, that vision is stronger than ever. Unlike agencies who focus on intimidating patients into payments, we have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We maintain a 100% focus on healthcare—servicing providers, hospitals, physician groups, and other medical specialties.
It’s what’s taken us from a basement office to an industry pioneer. KeyBridge has grown into the industry-recognized leader in patient billing and recovery services.
We are Problem Solvers, Innovators, and Care Deliverers.
From the leadership team to our patient care representatives, we’re on a mission to change the experience and expectations of the patient billing cycle.
Scott's education and background as an aerospace engineer (he performed design and flight test engineering on Air Force One and the International Space Station) inspired him to lead KeyBridge to a new level of excellence by focusing on the best technology, innovative management systems and communication skills development.
VP, Sales and Marketing
Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.
When Brian joined the KeyBridge team, he brought his extensive background in hospital management and healthcare billing. He uses his firsthand experience to relate to our clients and maximize their financial results. KeyBridge is at the forefront of technology utilization and efficient production processes. Brian leads the way in these efforts with intelligent and researched plans of action to accomplish strategic initiatives.
Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.
Director, Production Operations
With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.
Manager, Information Technology
Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.
Manager, Operations and Compliance
Brad coordinates the day-to-day operations of all production activities as well as the oversight of accounts outsourced to legal. Brad also ensures complete regulatory compliance; including the research, documentation & internal education of the always-evolving local, state and federal laws.
Director, Client Relations
Anji and her team are the "client concierge" for KeyBridge; ensuring our clients are fiercely loyal. They ensure that a new clients’ transition to KeyBridge is seamless and efficient, actively monitor client processes for quality control and effectiveness and serve as the liaison for clients and our production team.
Human Resource Manager
Krystyen's focus is recruiting the very best players and developing them into a championship team that provides fantastic service to patients and our clients. Krystyen plays in integral role on our Get Hooked! team; promoting our amazing company culture and ensuring KeyBridge continues to be recognized as a Best Places to Work.
Senior Director of Business Development, IN & IL
Kathi has more than 20 years of business development experience in the healthcare industry. She is a member of several HFMA and AAHAM associations at the state and national level. Building and maintaining strong relationships with Healthcare Providers is her top priority. Kathi takes great pride in exceeding her goals and delivering the best revenue cycle experience for her clients.
Regional Director of Business Development, MI, OH & PA
Kayla has her CRCR certification through HFMA and she is on multiple boards and committees in the revenue cycle industry. She is problem and solution driven. Kayla adds value by deepening client relationships to understand current situations and maximize results. Kayla is highly active in her community and takes pride in the work she does with The Junior League of Lima, specifically giving back to local schools.
Regional Director of Business Development, KY, OH, VA & WV
Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.
Manager, ARM Department
Sarah builds a high performing team by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 15 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.
Marketing and Sales Coordinator
As a young marketing professional with a broad background in project management, user experience and data analysis, Kylene's focus is developing a variety of creatively impactful marketing efforts that focus on the outstanding benefits of partnering with KeyBridge and building effective long-term business relationships.
Built Around a Culture of Curiosity, Care, and Conviction.
Energy, enthusiasm, passion—that’s what our people bring to the table, day in and day out. It’s a culture that we’re fiercely loyal to cultivating—building a place where people love to work, so they can deliver services that drive real results. Our Focus:
Choose Your Attitude
Make Their Day
A Culture Unlike Any Other…
We pride ourselves on building and maintaining an innovative culture. Go behind the scenes to see what’s happening at KeyBridge.
Patients are Talking! “I have always been very pleased with how courteous and polite your agents are…”
Posted on January 13, 2021 by Kylene Coate
“I have always been very pleased with how courteous and polite your agents are and I thank you very much!”
“You can’t make any more improvements than what you have. All the reps I have spoken to at KeyBridge have all…
Patients are Talking! “The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”
Posted on December 23, 2020 by Kylene Coate
“The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”
“The representative was very patient with me. She knew exactly what I needed to do and walked…
See Where We Are Speaking Next…
Our leaders are sought after to present at industry conferences and special events. Here’s where we’ll be next.
MI HFMA Transform YOUR Team
The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results. Don't miss Brian Garver's session at MI HFMA Spring Conference when he will be presenting the Master Class "Transforming YOUR Team into a Performance Powerhouse".…
MI HFMA Spring Conference Transform YOUR Team
You don't want to miss Brian Garver's Master Class "Transforming your Team into a Performance Powerhouse". The key to success is the people that surround you! Learn how to build an effective and high-performing team that delivers results.
MI HFMA Spring Conference
Thursday, May 23,…