It Starts With A New Vision:
Deliver a motivational experience to patients who owe.
Effective payment management must begin with an understanding of how your patients are motivated to pay. At KeyBridge, we’re revolutionizing the balance recovery process by staying true to the fact that happy patients are the key to long-term revenue health. We deliver with:
We help your patients understand what they owe and why.
We identify why patients aren’t paying—and design plans to overcome those obstacles.
We care for your patients like you care for them—with dignity, respect, and honesty.
Purpose, Care, and Precision.
A number of proprietary technology tools power the processes that have made us a medical revenue cycle industry leader. Together, they help us reach out at the right times, with just the right words, to increase the chances your patients will pay.
We learn each patient’s behaviors with our exclusive data analysis tool.
- Automated messages
- Detect patterns
- Document workflow
Predictive Dialing Capabilities
Maximize meaningful contact opportunities and increase efficiencies with IVR capabilities.
- Multiple line dialing
- Remove bad phone records
- Instant inbound call connection
Always-On Satisfaction Monitoring
We monitor patient satisfaction on every call.
- Real patient feedback
- Instant problem-solving
Communication Skills Optimization
We’re never satisfied staying put. We’ve designed technology that allows our team to get better, faster, to care for your patients.
Track Every Penny and Conversation In Real-Time
We built a business intelligence platform just for you. With iPortal, you can keep track of recovery revenue and activities in real time.
Use the platform to:
- Quickly and securely transmit new accounts to KeyBridge
- Access performance data from any device
- Update patient information within seconds
- View individual accounts with ease
- Decrease errors with auto-fill forms
- Create up-to-the-minute revenue performance reports
How Consumers Think About Hospital Debt Collection
In 2020, consumer finance company Credit Karma conducted an analysis of 20 million members in the United States. The results showed that Americans owed a total of $45 billion in medical debt — around $2,200 per member surveyed. Hospitalizations were responsible for…
Raving Patients + Fiercely Loyal Clients
KeyBridge leads the industry with 97% average patient satisfaction. Our mantra, “Patients-first,” delivers immediate results and translates into significant future dollars earned for your hospital.
“Out of all the hospitals that I’ve dealt with, you are the best. Everyone I speak with is courteous and kind and takes care of me. It is not the same as any other hospital in the area; I prefer to use you guys for everything from here on out."
“Healthcare is about taking care of the patient; it is very important to ideals and philosophies that match what you are trying to do in your organization. KeyBridge has been able to do that for our hospital for a long long time.”
It’s Time to Recover More.
The first step is a no-pressure, no-hassle conversation to learn about your goals and challenges. Simply leave your information below, and a KeyBridge representative will be in touch with you shortly.