Is Your Patient Financial Experience Losing You Customers?

Posted on November 22, 2021 by Kylene Coate

Patient financing is a critical part of delivering a positive healthcare experience for customers and is directly linked to retaining their loyalty. Yet, many healthcare organizations don’t measure the impact the financial experience has on customers. The financial experience is the final perception that customers are left with after seeking medical care. This means that even if the patient has…

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Is Your Patient Financial Experience Losing You Customers?

Posted on November 22, 2021 by Kylene Coate

Patient financing is a critical part of delivering a positive healthcare experience for customers and is directly linked to retaining their loyalty. Yet, many healthcare organizations don’t measure the impact the financial experience has on customers.

The financial experience is the…

Read More

5 Questions To Ask Before Outsourcing Your Revenue Cycle Management

Posted on October 25, 2021 by Kylene Coate

As healthcare costs rise, and administrative burdens grow, healthcare providers are increasingly looking to outsource parts of their services to alleviate some of the strain. If your organization is considering outsourcing your revenue cycle management, you’re not alone. By 2023 the outsourced revenue…

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How Consumers Think About Hospital Debt Collection

Posted on September 20, 2021 by Kylene Coate

In 2020, consumer finance company Credit Karma conducted an analysis of 20 million members in the United States. The results showed that Americans owed a total of $45 billion in medical debt — around $2,200 per member surveyed. Hospitalizations were responsible for…

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The ROI of Healthcare Culture

Posted on August 20, 2021 by Kylene Coate

Healthcare may be an essential need with a potentially unlimited supply of patients, but the costs of running a medical practice are high and increase rapidly. Whether you operate a private practice or lead a larger group, you need to balance the cost…

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14x WINNER of Best Places to Work!

Posted on July 2, 2021 by Callie Koenig

KeyBridge is proud to announce it was recently selected as one of the 2021 Best Places to Work in Collections.

 

The program was established by insideARM, the leading independent news and information provider for the Collections industry, and is administered by Best…

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FL AAHAM Master Class

Posted on June 14, 2021 by Callie Koenig

Brian Garver had a great time presenting the Master Class Creating a Culture of Success to Drive Patient Satisfaction to the FL AAHAM group a few months ago. During this fun and engaging zoom call, all the attendees learned about positive company culture done right!

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Creating a Culture for Success to Drive Patient Satisfaction

Posted on June 14, 2021 by Callie Koenig

Marketing the outside of your company can only get you so far... what really matters is what is on the INSIDE. Would you be comfortable with your employees talking about your company culture to potential clients or new employees? If you hesitated, you are in…

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Patients are Talking! “My rep was very, very sweet…”

Posted on June 2, 2021 by Kylene Coate

“My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!” 

 

Cari was just awesome! She answered all my questions…

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Patients are Talking! “What a kind representative I had help me!”

Posted on May 26, 2021 by Kylene Coate

“What a kind representative I had help me! Beautiful voice, helpful, kind, quick and very mannerly! Thank you so much!

 

“Christina was very precise, easy to understand and very courteous. There is definitely a benefit of having her on your team. Thank you…

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Patients are Talking! “KeyBridge has been nothing but kind to me…”

Posted on May 19, 2021 by Kylene Coate

KeyBridge has been nothing but kind to me and worked very well with me on everything. I really appreciate you guys because I'm working really hard in trying to get my credit back up and you have made it very easy for me. Thank…

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