Bring Vision, Efficiency, and Empathy to the Patient Billing Cycle.
Solve your specific billing challenges with practices revolutionizing the medical debt collection industry. Add in proprietary technology and a patient-first culture for an early-out collections program designed to maximize both revenue and patient loyalty.
Your Time-Consuming Tasks
We operate under your name to provide a seamless experience to your patients.
- Answer inbound phone calls
- Send billing statements
- Place outbound calls
- Establish payment plans
- Track balances
- Receive & process payment
- Collect and process financial assistance information
Your Patient-Pay Processes
We collect data on every single touch point to learn about your patients and their behaviors.
- Establish billing cadence
- Test & refine messaging
- Learn ideal contact times
- Pinpoint trends
Your Patient Experience
Our patient care representatives are trained to deliver empathy and clarity on every call.
- “Always-on” customer support
- Clarity of account information
And Track Results in near Real Time.
Know where your revenue is, and how your patients feel about their experiences. Our proprietary business intelligence platform, built specifically for healthcare providers and supported entirely in-house, gives you instant access to the data points that matter most to you.
- Quickly and securely transmit new accounts to KeyBridge
- Access performance data from any device
- Update patient information within seconds
- View individual accounts with ease
- Decrease errors with auto-fill forms
- Create up-to-the-minute revenue performance reports
How to Improve Point of Service Collections Through Better Patient Engagement
Patient financial responsibility for healthcare costs has grown rapidly over the past few years, rising from 5% to 35% in two decades. Today, patients are now the third-largest payer behind Medicare and Medicaid.…
Experience is the Key to Performance.
“People first” is the way we do business at KeyBridge. Why? Because it’s both the right thing to do—and the best way to collect. Data proves that patients are much more likely to pay when they are satisfied with their billing experience.
“Wendy was very clear, very respectful and understanding of my situation. She made things very easy. I’ve been very happy with the whole experience I’ve had with (the hospital) and would have no problems at all recommending your facility.”
KeyBridge patient contact
describing her experience with KeyBridge
“KeyBridge is very good with our patients and they are experts at what they do. They have a lot of integrity and are an integral part of our practice.”
Orthopaedic Institute of Ohio
We Play Nice With All Business Systems.
We consider ourselves system-agnostic. Our team is used to working within every major healthcare records system and top technologies in the industry. Below is a sample of the systems we are experienced in.