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Archives
Patient Experience

  • Top 3 early out collection strategies to keep patients happy

    https://www.keybridgemed.com/2023/06/09/top-3-early-out-collection-strategies-to-keep-patients-happy/

    In the complex world of medical debt collections, maintaining a positive patient experience is crucial for healthcare providers and debt collection agencies alike. Striking the right balance between efficient debt recovery and patient satisfaction is a challenge. For KeyBridge Medical Revenue Care, specializing in hospital debt collections, implementing effective early out collection strategies is essential. In this blog, we will…

  • How can medical billing services benefit a healthcare provider?

    https://www.keybridgemed.com/2023/03/29/how-can-medical-billing-services-benefit-a-healthcare-provider/

    One key thing to understand about medical billing is that you're ultimately talking about so much more than just making sure patients pay their bills on-time. The ease of the billing process directly impacts the quality of the patient experience, which can either increase or decrease their satisfaction with your practice depending on the situation. This also has a direct…

  • How to Succeed in Self-pay Collections

    https://www.keybridgemed.com/2022/12/15/how-to-succeed-in-self-pay-collections/

    Patients are increasingly more responsible for paying their medical bills outright. High deductible health plans, for example, have made it more common for patients to be responsible for a much larger portion of their medical bills, and some people have no insurance. This means there are more people who need to make payments directly. For providers, self-pay or early out…

  • How to Improve Point of Service Collections Through Better Patient Engagement

    https://www.keybridgemed.com/2022/07/19/how-to-improve-point-of-service-collections-through-better-patient-engagement/

    Patient financial responsibility for healthcare costs has grown rapidly over the past few years, rising from 5% to 35% in two decades. Today, patients are now the third-largest payer behind Medicare and Medicaid. This increase in responsibility can be challenging for healthcare providers when it comes to collecting revenue. However, it is also challenging for patients. High-deductible health plans continue…

  • The best ways to improve patient satisfaction around debt collection

    https://www.keybridgemed.com/2022/06/27/the-best-ways-to-improve-patient-satisfaction-around-debt-collection/

    Patients are now responsible for a larger-than-ever proportion of healthcare bills than ever before. Patients now have larger deductibles and have to pay closer attention to their costs. With this new swing toward the patient-as-payer, healthcare providers need to do more to keep patients satisfied and avoid patient bills from going into debt collection. Healthcare providers today face many challenges…

  • Is Your Patient Financial Experience Losing You Customers?

    https://www.keybridgemed.com/2021/11/22/is-your-patient-financial-experience-losing-you-customers/

    Patient financing is a critical part of delivering a positive healthcare experience for customers and is directly linked to retaining their loyalty. Yet, many healthcare organizations don’t measure the impact the financial experience has on customers. The financial experience is the final perception that customers are left with after seeking medical care. This means that even if the patient has…

  • Patients are Talking! “My rep was very, very sweet…”

    https://www.keybridgemed.com/2021/06/02/patients-are-talking-my-rep-was-very-very-sweet/

    “My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!”    “Cari was just awesome! She answered all my questions very well and explained everything as she was doing it so I really appreciated all of her…

  • Patients are Talking! “What a kind representative I had help me!”

    https://www.keybridgemed.com/2021/05/26/patients-are-talking-what-a-kind-representative-i-had-help-me/

    “What a kind representative I had help me! Beautiful voice, helpful, kind, quick and very mannerly! Thank you so much!”   “Christina was very precise, easy to understand and very courteous. There is definitely a benefit of having her on your team. Thank you very much.”    “The lady I spoke with was extremely kind and helpful. Also, I really…

  • Patients are Talking! “KeyBridge has been nothing but kind to me…”

    https://www.keybridgemed.com/2021/05/19/patients-are-talking-keybridge-has-been-nothing-but-kind-to-me/

    “KeyBridge has been nothing but kind to me and worked very well with me on everything. I really appreciate you guys because I'm working really hard in trying to get my credit back up and you have made it very easy for me. Thank you so much!”   “Michelle was very helpful! She informed me of everything before I even…

  • Patients are Talking! “Darnecia was very kind to me and did a great job…”

    https://www.keybridgemed.com/2021/05/05/patients-are-talking-darnecia-was-very-kind-to-me-and-did-a-great-job/

    “Darnecia was very kind to me and did a great job. I appreciated what she did. You guys are the best and take real good care of your customers! Thank you so much”   “I really appreciate that the agent treated me like a human and didn't just put me in the apple basket of someone who doesn't pay their…

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KeyBridge is a debt collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose.