Patients are Talking! “I had a great experience…”

Posted on December 18, 2019 by Callie Koenig

“I had a great experience on the phone with your rep. If all your people are like he is, you won’t have any problems!  Thank you!”

 

“Judy did an excellent job!  She thoroughly explained everything to me and why it’s so confusing with the medical bills. I would recommend her to anyone; she is very good at customer service.” 

 

I love working with this company!  You guys are marvelous.  All of your reps are always willing to help.  It’s a definite good review, from me!  Thank you, so much.” 

 

“Paul could not have been nicer.  He was very courteous, very clear in what needed to be done, and I was able to take care of everything very easily.  He did a nice job and I gave him all 10s. Take care.

 

“I just wanted to say how much I appreciated Katlyn, she was very understanding, and she explained each step with me, so I was able to get my issue resolved. I really appreciated her time.

 

 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

 

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.