Patients are Talking! “She went out of her way…”

Posted on October 9, 2019 by Callie Koenig

“I wanted to compliment Emily.  She went out of her way to try to find some information for me in regards to my account.  She called me back today and I just really appreciate that.  She’s very pleasant and easy to understand.  Thank you, so much!”

 

Your rep was very pleasant.  I don’t usually find people that pleasant and informative.  It was a good experience!  I’ve never had such a great experience paying a bill.  Wish there were more people like her in the world!  Thank you!

 

“I was very satisfied with my call with Courtney.  She has a pleasant voice, is easy to understand, and answered all of my questions.  Everything was top-notch!  Thank you!”

 

I spoke with Judith about an account I had to deal with and she was very professional and friendly.  I appreciate her help, thank you!

 

I was very satisfied with the help that I received.  She was very courteous and was really a big help. I was a little confused at first, but she straightened it out quickly.  I’m happy, thank you!

 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

 

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.