Patients are Talking! “Emily was very nice and courteous…”

Posted on April 24, 2019 by Callie Koenig

“The woman who answered my call was probably one of the nicest people I have ever talked to on the phone. Kudos to her; she calmed me down before I even had the chance to explode into anger. Thanks!”

 

“The lady that I just talked to, Emily, was very nice and courteous. Thanks, a lot!” 

 

“I talked to Becky today, she was very pleasant and made things very clear. I appreciate that, thank you.” 

 

“Ashley was an absolutely wonderful person to deal with and was very knowledgeable with the information I needed. Thank you!” 

 

“I just wanted to thank you for making paying my bill a little more pleasant than other places. Thank you, so much!” 

 

 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

 

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.