Patients are Talking! “The lady that helped me was very helpful and …”

Posted on October 21, 2020 by Lisa

“The lady that helped me was very helpful and knowledgeable of her job. She was very kind and courteous. She deserves some credit of being one of your outstanding employees! Thank you so much!”


Keshia was so kind and I would really like to make sure she has an acknowledgment bc sometimes kindness goes a long way and she was just very kind and polite and very helpful. Thank you very much!


“I wanted to leave a little review for Carina. I felt really taken care of and she did a wonderful job helping me out. She added a little humor to my experience. This woman deserves a raise! I don’t know how you can make that happen, but if you can I would do it! Thank you!”


“Emilee was able to answer all my questions regarding my statement. I appreciated her quick help as she assisted me on the next steps to get this taken care of. She was great! Thank you so much!


“The lady I spoke to today was so nice and kind. She was very quick and bubbly and fun so it was great talking to her. She is a wonderful part of your team and glad she was able to help me today.


All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.


Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.

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