Patients are Talking 12-19-18
Posted on December 19, 2018 by Lisa
“Cassie was awesome! It’s really hard for me to get things straightened out since I’m on my own and this is the first time I’ve had any debt. She made it so easy to talk with you guys; helped me with the dates, the payment plan, and let me know she would work with me. A+ ; she helped me out, so much!”
“Missy did very well. She was very personable and had a sense of humor, which I appreciate. She did a wonderful job, thank you!”
“I enjoyed working with Kayla. She was very nice, very helpful and she took the time to double-check things. It was a smooth process, thank you!”
“I just spoke with Megan and I tell you what, it was delightful! Back in September I talked to Judith, and what gracious people and kind people! They answered my questions politely and thoroughly. I just feel blessed that I didn’t have to wrestle somebody. These two were just so kind and so gracious, thank you!”
“Sherry was very helpful, very professional, and I appreciate her help on this matter. Thank you, very much!”
“Emily was very professional very caring and very helpful. I like this new system you have going on here; everyone was very kind. Thank you!”
All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.
Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.