Choose Your Master Class
We’ve developed custom content to help every organization deliver a patient-first culture.
Change like a Champ – Effective Change Management in YOUR Workplace
The Healthcare Revenue Cycle Industry is difficult on a regular day and even more challenges are present today. Let’s take a look at science, data and examples that show us how to lead change in YOUR workplace in a positive and effective way!
This presentation will help you:
- Learn the science behind change management
- Understand the brain’s anatomy and the effect is has on change
- Get your team on board with necessary changes in the workplace
Who It’s For:
- Patient Access Teams
- Clinical Staff Teams
- Financial Departments
- Revenue Cycle Management Teams
Resilience – Turning Adversity into Opportunity
Today, patients are facing additional challenges of their own and need help more than ever. Developing resilience in yourself and your team will help in your work and personal lives. We take a deep dive into the science behind “resilience” and show you how to master this critical skill.
This presentation will help you:
- Define resilience and the impact on your life.
- Outline the six pillars of resilience and define how to use them in our professional and personal life.
- Develop a toolbox to help you and your team become more resilient.
Who It’s For:
- Patient Access Teams
- Clinical Staff Teams
- Financial Departments
- Revenue Cycle Management Teams
Talk Is Cheap! Getting better RESULTS through Effective Communication
Yes, it’s true; talk IS cheap! Words do matter; but where do the words come from? What and how we communicate originates from our personal vision and beliefs. Do your “phantom beliefs” produce a communication style that silently pushes you away from your goals? Not your typical “say this, not that” seminar! We drill down; evaluating our true beliefs so that effective, passionate communication is natural.
This session will provide you with the knowledge to:
- Explore how our beliefs either help or interfere with the impact of our communication.
- Learn how to use our emotions, beliefs and goals as the foundation of highly effective communication.
- How to use questions to create “Aha moments: and confidence as communication “jet fuel”.
Who It’s For:
- Patient Access Teams
- Clinical Staff Teams
- Financial Departments
- Revenue Cycle Management Teams
Turning Generational Challenges into Generational Strengths!
Popular stereotypes suggest that generational differences present challenges for managers, but they can also offer opportunities for growth and development. We will explore the traits of each generation (along with some humorous misconceptions) and the challenges we may encounter at different ages or stages of our career.
This presentation will help you:
- Manage a multi-generational staff of individuals with differing values, priorities and social agendas
- Communicate across generations
- Reduce turnover and retain valued employees
Who It’s For:
- Patient Access Teams
- Clinical Staff Teams
- Financial Departments
- Revenue Cycle Management Teams
Happy Patients Pay; Delivering a Positive Patient Experience in the Revenue Cycle
Train your team in practical steps to quickly improve financial performance at critical “first-touch” moments with patients.
Learn how to:
- Increase co-pay at the door
- Communicate effectively to patients
- Deliver an exceptional customer service experience
Who It’s For:
- Patient Access Teams
- Financial Departments
- Revenue Management Teams
Designing Your Culture with a Purpose to Drive Superior Results
Discover how to create a dynamic, purposeful culture that drives superior financial results and optimal employee satisfaction.
Learn how to:
- Avoid the “culture-by-default” syndrome
- Design a patient-first culture around 4 core principles
- Ensure complete buy-in from every member of your team
Who It’s For:
- Patient Access Teams
- Clinical Staff Teams
- Financial Departments
- Revenue Management Teams
Transforming your Team into a Performance Powerhouse
The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results.
Learn how to:
- Establish KPIs for team accountability
- Hire the best possible individuals
- Motivate mid-performers to become rockstars
Who It’s For:
- Directors
- VPs
- Executives
What Attendees Are Saying
Formatted for Team Enrichment
KeyBridge Master Classes are hands-on workshops conducted at a location of your choosing.
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90 minutes
Each class is easily scheduled to fit your team’s availability
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On Site
Held on your location, or at a location of your choosing
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Full Involvement
Each class includes working sessions and group participation
Who’s Participated
A sample of the organizations who have participated in a KeyBridge Master Class:
Where We’ve Presented
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Happy Patients Pay! Delivering a Positive Patient Experience in the Revenue Cycle
Lancaster Ortho
Great Lakes Michigan HFMA
OH & MI HFMA Regional Webinar Program
Highland District Hospital
Fisher Titus Medical Center
Springfield Gastroenterology & Gastro Care
Michigan Revenue Cycle Association
Indiana Pressler Memorial Chapter of HFMA
Hudson Valley NY chapter of HFMA
Thomas MemorialComing soon
WV HFMA Virtual Revenue Cycle Summit -
Designing Your Culture with a Purpose to Drive Superior Results
Michigan Rural Health
OH & MI HFMA Regional Webinar ProgramHow to Create a Culture of Success to Drive Patient Satisfaction
Virginia AAHAM
West Virginia HFMA
Three Rivers/Western Reserve AAHAM
Indiana AAHAM
Ohio Hospital Association
Wisconsin AAHAM
AAHAM ANI
Ohio Association of Ambulatory Surgery Centers
West Virginia HFMA
COPAM / HFMA Revenue Cycle Spring Event
Western PA chapter of HFMA and Three Rivers AAHAM Spring Institute
Michigan HFMA
Michigan Revenue Cycle Conference
Ohio State University, Lima OH.
OSU Lima
Cleveland Eye & Laser Surgery Center
Mayfield Clinic -
Transforming YOUR Team into a Performance Powerhouse
Michigan HFMA
OH & MI HFMA Regional Webinar Program
NW Ohio HFMA Leadership Training DayHow to Build Effective and High-Performing Teams
Ohio Association of Ambulatory Surgery Centers
Virginia AAHAM
Indiana MGMA
Ohio Hospital Association
West Virginia HFMAEnsuring a Positive Patient Experience in the Revenue Cycle
The Ohio Society of CPAs Health Care Conference
Indiana Rural Health
Ohio Hospital Association
Thomas Memorial Healthcare System
Mary Washington Health System
Hendricks Healthcare
Get a Full Day of Master Classes
Want to bring all the Master Classes to your team? Or, develop a custom lesson plan to address specific goals for your team? Register for the all-access pass.
3 Interactive Workshops
Up to 2 Days on Location
Custom Content
Register for a KeyBridge Master Class
To get started, all you need to do is give us a little bit of information below. A representative will be in contact with you to confirm the topic and the details.