Choose Your Master Class

We’ve developed custom content to help every organization deliver a patient-first culture.

Change like a Champ – Effective Change Management in YOUR Workplace

The Healthcare Revenue Cycle Industry is difficult on a regular day and even more challenges are present today. Let’s take a look at science, data and examples that show us how to lead change in YOUR workplace in a positive and effective way!

This presentation will help you:

  • Learn the science behind change management
  • Understand the brain’s anatomy and the effect is has on change
  • Get your team on board with necessary changes in the workplace

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Cycle Management Teams

Resilience – Turning Adversity into Opportunity

Today, patients are facing additional challenges of their own and need help more than ever. Developing resilience in yourself and your team will help in your work and personal lives. We take a deep dive into the science behind “resilience” and show you how to master this critical skill.

This presentation will help you:

  • Define resilience and the impact on your life.
  • Outline the six pillars of resilience and define how to use them in our professional and personal life.
  • Develop a toolbox to help you and your team become more resilient.

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Cycle Management Teams

Talk Is Cheap! Getting better RESULTS through Effective Communication

Yes, it’s true; talk IS cheap! Words do matter; but where do the words come from? What and how we communicate originates from our personal vision and beliefs. Do your “phantom beliefs” produce a communication style that silently pushes you away from your goals? Not your typical “say this, not that” seminar! We drill down; evaluating our true beliefs so that effective, passionate communication is natural.

This session will provide you with the knowledge to:

  • Explore how our beliefs either help or interfere with the impact of our communication.
  • Learn how to use our emotions, beliefs and goals as the foundation of highly effective communication.
  • How to use questions to create “Aha moments: and confidence as communication “jet fuel”.

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Cycle Management Teams

Turning Generational Challenges into Generational Strengths!

Popular stereotypes suggest that generational differences present challenges for managers, but they can also offer opportunities for growth and development. We will explore the traits of each generation (along with some humorous misconceptions) and the challenges we may encounter at different ages or stages of our career.

This presentation will help you:

  • Manage a multi-generational staff of individuals with differing values, priorities and social agendas
  • Communicate across generations
  • Reduce turnover and retain valued employees

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Cycle Management Teams

Happy Patients Pay; Delivering a Positive Patient Experience in the Revenue Cycle

Train your team in practical steps to quickly improve financial performance at critical “first-touch” moments with patients.

Learn how to:

  • Increase co-pay at the door
  • Communicate effectively to patients
  • Deliver an exceptional customer service experience

Who It’s For:

  • Patient Access Teams
  • Financial Departments
  • Revenue Management Teams

Designing Your Culture with a Purpose to Drive Superior Results

Discover how to create a dynamic, purposeful culture that drives superior financial results and optimal employee satisfaction.

Learn how to:

  • Avoid the “culture-by-default” syndrome
  • Design a patient-first culture around 4 core principles
  • Ensure complete buy-in from every member of your team

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Management Teams

Transforming your Team into a Performance Powerhouse

The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results.

Learn how to:

  • Establish KPIs for team accountability
  • Hire the best possible individuals
  • Motivate mid-performers to become rockstars

Who It’s For:

  • Directors
  • VPs
  • Executives

What Attendees Are Saying

Thank you so, so much for coming out and speaking to all of us. It really made an impact with our team. You are a phenomenal speaker.

Everyone in our HUGE group loved your presentation and I think we all took something different from the presentation.

Your presentation was spot on and I loved every minute of it. You kept my attention.

I thought it was one of the best presentations I have attended.  Very informative. Also, a good refresher on reminding us about stepping into others’ shoes and seeing thru their eyes.

It was awesome, best webinar I have attended.

Formatted for Team Enrichment

KeyBridge Master Classes are hands-on workshops conducted at a location of your choosing.

  • 90 minutes

    Each class is easily scheduled to fit your team’s availability

  • On Site

    Held on your location, or at a location of your choosing

  • Full Involvement

    Each class includes working sessions and group participation

Who’s Participated

A sample of the organizations who have participated in a KeyBridge Master Class:

Where We’ve Presented

  • Happy Patients Pay! Delivering a Positive Patient Experience in the Revenue Cycle

    Lancaster Ortho
    Great Lakes Michigan HFMA
    OH & MI HFMA Regional Webinar Program
    Highland District Hospital
    Fisher Titus Medical Center
    Springfield Gastroenterology & Gastro Care
    Michigan Revenue Cycle Association
    Indiana Pressler Memorial Chapter of HFMA
    Hudson Valley NY chapter of HFMA
    Thomas Memorial

    Coming soon
    WV HFMA Virtual Revenue Cycle Summit

  • Designing Your Culture with a Purpose to Drive Superior Results

    Michigan Rural Health
    OH & MI HFMA Regional Webinar Program

    How to Create a Culture of Success to Drive Patient Satisfaction

    Virginia AAHAM
    West Virginia HFMA
    Three Rivers/Western Reserve AAHAM
    Indiana AAHAM
    Ohio Hospital Association
    Wisconsin AAHAM
    AAHAM ANI
    Ohio Association of Ambulatory Surgery Centers
    West Virginia HFMA
    COPAM / HFMA Revenue Cycle Spring Event
    Western PA chapter of HFMA and Three Rivers AAHAM Spring Institute
    Michigan HFMA
    Michigan Revenue Cycle Conference
    Ohio State University, Lima OH.
    OSU Lima
    Cleveland Eye & Laser Surgery Center
    Mayfield Clinic

  • Transforming YOUR Team into a Performance Powerhouse

    Michigan HFMA
    OH & MI HFMA Regional Webinar Program
    NW Ohio HFMA Leadership Training Day

    How to Build Effective and High-Performing Teams

    Ohio Association of Ambulatory Surgery Centers
    Virginia AAHAM
    Indiana MGMA
    Ohio Hospital Association
    West Virginia HFMA

    Ensuring a Positive Patient Experience in the Revenue Cycle

    The Ohio Society of CPAs Health Care Conference
    Indiana Rural Health
    Ohio Hospital Association
    Thomas Memorial Healthcare System
    Mary Washington Health System
    Hendricks Healthcare

Get a Full Day of Master Classes

Want to bring all the Master Classes to your team? Or, develop a custom lesson plan to address specific goals for your team? Register for the all-access pass.

3 Interactive Workshops
Up to 2 Days on Location
Custom Content

Interested in all-access? Contact us

Register for a KeyBridge Master Class

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