Choose Your Master Class

We’ve developed custom content to help every organization deliver a patient-first culture.

Happy Patients Pay; Delivering a Positive Patient Experience in the Revenue Cycle

Train your team in practical steps to quickly improve financial performance at critical “first-touch” moments with patients.

Learn how to:

  • Increase co-pay at the door
  • Communicate effectively to patients
  • Deliver an exceptional customer service experience

Who It’s For:

  • Patient Access Teams
  • Financial Departments
  • Revenue Management Teams

Designing Your Culture with a Purpose to Drive Superior Results

Discover how to create a dynamic, purposeful culture that drives superior financial results and optimal employee satisfaction.

Learn how to:

  • Avoid the “culture-by-default” syndrome
  • Design a patient-first culture around 4 core principles
  • Ensure complete buy-in from every member of your team

Who It’s For:

  • Patient Access Teams
  • Clinical Staff Teams
  • Financial Departments
  • Revenue Management Teams

Transforming your Team into a Performance Powerhouse

The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results.

Learn how to:

  • Establish KPIs for team accountability
  • Hire the best possible individuals
  • Motivate mid-performers to become rockstars

Who It’s For:

  • Directors
  • VPs
  • Executives

Get a Full Day of Master Classes

Want to bring all the Master Classes to your team? Or, develop a custom lesson plan to address specific goals for your team? Register for the all-access pass.

3 Interactive Workshops
Up to 2 Days on Location
Custom Content

Interested in all-access? Contact us

I’ve been to conferences, local, state, and national and I must say that you were one of the most engaging speakers I’ve ever heard.”

“Nothing but positive feedback. Everyone in our HUGE group loved your presentation and I think we all took something different from the presentation. From using the I Love Lucy clip to the video on perspective and then just your awesome way of connecting with all of us, it was great…So again, thank you so much, it was great!”

Tony Dickman, Coordinator of Financial Aid
– The Ohio State University

Formatted for Team Enrichment

KeyBridge Master Classes are hands-on workshops conducted at a location of your choosing.

  • 90 minutes

    Each class is easily scheduled to fit your team’s availability

  • On Site

    Held on your location, or at a location of your choosing

  • Full Involvement

    Each class includes working sessions and group participation

Who’s Participated

A sample of the organizations who have participated in a KeyBridge Master Class:

Where We’ve Presented

  • Happy Patients Pay! Delivering a Positive Patient Experience in the Revenue Cycle

    Lancaster Ortho
    Great Lakes Michigan HFMA
    OH & MI HFMA Regional Webinar Program
    Highland District Hospital
    Fisher Titus Medical Center
    Springfield Gastroenterology & Gastro Care
    Michigan Revenue Cycle Association
    Indiana Pressler Memorial Chapter of HFMA
    Hudson Valley NY chapter of HFMA
    Thomas Memorial

    Coming soon
    WV HFMA Virtual Revenue Cycle Summit

  • Designing Your Culture with a Purpose to Drive Superior Results

    Michigan Rural Health
    OH & MI HFMA Regional Webinar Program

    How to Create a Culture of Success to Drive Patient Satisfaction

    Virginia AAHAM
    West Virginia HFMA
    Three Rivers/Western Reserve AAHAM
    Indiana AAHAM
    Ohio Hospital Association
    Wisconsin AAHAM
    AAHAM ANI
    Ohio Association of Ambulatory Surgery Centers
    West Virginia HFMA
    COPAM / HFMA Revenue Cycle Spring Event
    Western PA chapter of HFMA and Three Rivers AAHAM Spring Institute
    Michigan HFMA
    Michigan Revenue Cycle Conference
    Ohio State University, Lima OH.
    OSU Lima
    Cleveland Eye & Laser Surgery Center
    Mayfield Clinic

  • Transforming YOUR Team into a Performance Powerhouse

    Michigan HFMA
    OH & MI HFMA Regional Webinar Program
    NW Ohio HFMA Leadership Training Day

    How to Build Effective and High-Performing Teams

    Ohio Association of Ambulatory Surgery Centers
    Virginia AAHAM
    Indiana MGMA
    Ohio Hospital Association
    West Virginia HFMA

    Ensuring a Positive Patient Experience in the Revenue Cycle

    The Ohio Society of CPAs Health Care Conference
    Indiana Rural Health
    Ohio Hospital Association
    Thomas Memorial Healthcare System
    Mary Washington Health System
    Hendricks Healthcare

Register for a KeyBridge Master Class

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