Patients are Talking! “Your agents are the friendliest and most professional people…”

Posted on October 28, 2020 by Kylene Coate

“Your agents are the friendliest and most professional people I deal with when I have had to call and think they need to be congratulated! Thank you so much!” 

 

“Melissa was very knowledgeable of my situation. She was extremely patient and understanding and helped me so much and I am so thankful for her” 

 

“Jennifer was very helpful and resolved my issue. I wish I hadn’t been worried about it so long and called earlier because she was very helpful and worked with me on a payment plan so thank you again!” 

 

“I have been dealing with you guys for a couple years now and all of your staff has been great with working with me and being so patient and kind. I really appreciate you!” 

 

“Lori was perfect! She knows her job and is very very intelligent and helped me work my account out with no problem! I give her 10’s across the board! She was excellent! Thank you!”

 

 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

 

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.