Patients are Talking! “Your customer service rep was very polite…”

Posted on October 23, 2019 by Callie Koenig

“Your rep helped me out very nicely.  She was very thorough, very pleasant and very nice with older people. I appreciate that, thank you!”


“The representative I worked with today was Ashley.  She was very helpful and was able to explain what my charge was for and helped me through the process of getting it taken care of.  I appreciate your help, thank you!”


“The customer service rep was very polite and very respectful, thank you!”


“I just spoke with Sherry, at your office, about my bill.  I want to tell you that she is one of the nicest, most personable people I have ever spoke with, especially regarding a bill. She was tremendous, she was kind, she completely explained everything to me; being a senior citizen, we don’t get this much.  I want to thank you again for having Sherry!”


“I just wanted to let you know that Jenna did a great job on the phone; very thorough, very polite, and helped out with every question I had. Thank you!”



All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.


Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.

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