Patients are Talking! “The service provided on this phone call was excellent…”

Posted on July 10, 2019 by Callie Koenig

“This lady I spoke with was very, very nice and presented herself very well.  She’s very good and knowledgeable of her job.”


“Your rep, Sherry, was very thoughtful, very kind, very helpful. I just can’t say enough about how her customer service skills were.  Thank you, very much!”


“I just wanted to say, thank you.  The rep that helped me was very polite, very upbeat, and very optimistic! It was a pleasant time talking with her. Thank you so much, have a great day!”


“The service provided on this phone call was excellent; it was clear, easy to understand, to the point, and taken care of.  Thank you, so much!”


“The person that helped me with this phone call satisfied the questions that I had and were immensely helpful.  I did appreciate them, very much!  Thank you!”


All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.


Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.

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