Patients are Talking! “I felt better after the call…”

Posted on March 27, 2019 by Callie Koenig

” I talked to Keshia today; it was lovely. Not only did I get my statement paid, I felt better after the call because her voice was so pretty and uplifting. Thanks, a lot!.”

 

“Courtney was very helpful and thorough with her answers to my questions. I really appreciated her professionalism.”

 

“Your customer service rep that talked with me was very helpful and kind. She answered all of my questions and was very pleasant, thank you!” 

 

“The young lady that helped me today was so helpful and so great with how she helped me work out my bills. I greatly appreciate her and your company for all of your help! Thank you!” 

 

“The lady who helped me today was very polite and nice. I just turned 72 and I appreciate the respect she gave me, thank you!” 

 

 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

 

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.