Scott's education and background as an aerospace engineer (he performed design and flight test engineering on Air Force One and the International Space Station) inspired him to lead KeyBridge to a new level of excellence by focusing on the best technology, innovative management systems and communication skills development.

Scott has the proven ability to inspire all levels of an organization to work toward common objectives and accomplish desired results by building highly functional and goal-driven teams that create significant value for all major parts of the organization.

Brian is a passionate business development leader and is also recognized as an expert facilitator/speaker focused on Patient Financial Experience, Organizational Culture and Employee Engagement. His excitement is contagious when sharing compelling evidence of how the revenue cycle plays a large, connected role in overall patient satisfaction and how patient satisfaction drives financial performance. He is an active member of both HFMA and AAHAM.

Michel's experience, expertise and statistical analysis allows KeyBridge to continuously analyze our production processes, develop improvements and continuously grow the results we deliver to our clients. Michel helps our clients calculate and project improved financial outcomes related to patient liability recovery.

With over 27 years of call center management and collections experience, Tami's focus is on effective patient communications, continuous improvement, production efficiencies and results for our clients while continuing KeyBridge’s unending commitment to providing a great patient experience.

Krystyen and her teams support our call center operations. Leading the Administrative Services, Human Resources and Client Services/Integration teams, she ensures that we are providing the best experience possible for our clients, employees and patients. Krystyen plays an integral role on our Get Hooked! team who focuses on cultivating an amazing company culture. She also serves as a project lead for new client integrations, ensuring that the transition to KeyBridge is smooth and a positive experience.

Luke is responsible for developing and maintaining the most efficient and effective information management systems at KeyBridge. His unique skills and abilities allow KeyBridge to securely provide and exchange information with any client, regardless of the software in use.

Brad is a seasoned professional in the collection industry. As our dedicated Compliance Officer, Brad combines his passion for regulatory adherence with his commitment to ethical business practices. His ability to translate complex regulatory jargon into practical, actionable strategies sets him apart in the field. He has successfully managed and implemented compliance programs, ensuring that KeyBridge adheres to the stringent legal and ethical requirements governing debt collection.

Sarah manages our Early Out and Bad Debt call centers. She builds high performing teams by developing our employees. She trains to deliver outstanding service that results in maximizing revenue for our clients. Sarah has over 16 years of customer service experience; she has proven experience of leading employees toward achieving clear goals. She has the attitude, knowledge and motivation needed to help her team meet and exceed their targets.

Susan is a respected veteran of the accounts receivable/collections industry; working with hospitals and healthcare providers in KY, MD, NC, PA, VA, WV and portions of OH. Susan serves as Secretary of COPAM and on leadership committees for both the Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer contributions to COPAM were recently recognized with the 2017 ‘Spirit in Service’ award.

As a marketing professional with a broad background in project management, user experience and data analysis, Kylene's focus is developing a variety of creatively impactful marketing efforts that focus on the outstanding benefits of partnering with KeyBridge and building effective long-term business relationships.