"KeyBridge is an exceptional company to work with. Their people, processes and results are all top notch. If you want a collection agency to give you a personal touch and results you can count on, this group delivers."
Chad Preston
Premium Asset Recovery Corp.
"Prior to establishing a relationship with KeyBridge, we had over 120 days of un-worked EOBs sitting in filing cabinets. We needed an urgent solution that did not involve the addition of budgeted staff. Working with KeyBridge has enabled us to significantly reduce backlog. Accounts are now worked within a few days of the receipt of the EOB.
Our average time from discharge to first patient statement - after processing all primary and secondary payers - is down from 95 days to 61 days. All of this gain has been accomplished without the addition of staffing or technology. Throughout the relationship, we could not be more pleased with KeyBridge's customer service and flexibility."
Shel Binotto, Patient Financial Services Manager
Maine General Medical Center
"KeyBridge has provided collection services for St. Rita's Medical Center for more than 20 years. I have personally worked with KeyBridge for 5 years and I have been most impressed with their highest degree of professionalism in customer service. KeyBridge is always willing to go above and beyond in assisting their clients. I would highly recommend KeyBridge to any organization because of their high quality of assistance and service."
Lisa A. Chandler, Patient Account Manager
St. Rita's Medical Center
"We were in a situation where our staff was spending a lot of time on phone calls that included so many small balance accounts, and they were not able to do the appropriate follow-up on the larger balance accounts. Since KeyBridge now handles these accounts, we send out fewer statements and our incoming calls have decreased substantially, which has resulted in a lot less time involved with the smaller accounts. They are very easy to work with and are always available to answer our questions and offer suggestions to help us further improve our cash flow. We definitely made the right choice choosing KeyBridge."
Nancy Koewler, Director of Patient Accounts
Wilson Memorial Hospital
"Before we went with KeyBridge for our early-out program, I thought why give accounts to an agency when we know our business best. Due to the high volume of patient calls we were receiving and the inability to add staff to take care of these calls efficiently, we had no choice but to outsource these accounts. Now, KeyBridge acts as an extension to our Business Office, taking those calls and allowing us to manage accounts that need special handling. We realize we are allowing experienced people to handle our correspondence and collection of those accounts. I especially appreciate their willingness to help us resolve problems whenever they arise and would highly recommend KeyBridge hospitals who use, or have thought about using, an early-out collection procedure."
Pam Craft, Business Office Supervisor
Mary Rutan Hospital
"A concern I have always had working with a collection agency is that patients will be constantly calling us because the agency is difficult to work with. I have experienced with other agencies that the collectors are unable to distinguish legitimate patient concerns from excuses to pay. We rarely, if ever, have patients call us saying KeyBridge was difficult to work with or would not listen to their concerns. I would highly recommend KeyBridge to anyone looking for a great collection agency."
Deb Lewis, Director of Patient Accounts
Van Wert County Hospital
"I have never dealt with an agency that has been so patient with me until we started using KeyBridge. They are always looking for ways to improve our workflow that is advantageous to our staff. Our collections and recovery percentage have improved, customer service follow-ups have improved and their technical support is the top of the line. If you want an agency with strong collection efforts along with great customer service and superior technical support, I suggest you contact KeyBridge."
Jeff Coakley, Director of Patient Accounts
Wyandot Memorial Hospital
"I used to be very leery of collection agencies and was very skeptical of using an agency because of the age of our accounts. Our KeyBridge account executive worked very closely with us in getting started and assured me that everything would be OK. Since then, they have proven themselves over and over. The iPortal has been a big asset on a day-to-day basis and I am so glad we made the decision to work with KeyBridge."
Roberta Reynolds, Business Office Manager
Surgery & Endoscopy Center
"When I was searching for a new collection agency I had three things in mind; a good solid company, honesty, and good ethics. After working with KeyBridge, I am so comfortable in all aspects of collection and customer service. With the availability of the iPortal, we have access to the information on our collection accounts and the ability to turn accounts over via the Internet with the first communication sent to the patient by the next business day. Their customer service is excellent and they have genuine concern for client satisfaction and always looking for ways to improve. I feel I made a great choice by selecting KeyBridge."
Kim Pickett
Otorhinolaryngology, Inc
"We have used other agencies in the past for our collections and never had much luck. When approached by KeyBridge, I was very skeptical about working with yet another agency but feel we made a great choice. Convenience is the key word to describe KeyBridge. Whenever we call with any question or concerns, we always get an answer right then. I get many calls from other agencies, but I would never change."
Michelle Wittler, Office Manager
OB/GYN Specialists
"It amazes me how KeyBridge is able to collect these accounts when I try and try. When we first signed up with them, I thought sure, they just think they can collect our accounts but their recovery performance speaks for itself. They do a great job. It is great that I no longer have to bother with these accounts, and we get results! I would definitely recommend KeyBridge to anyone who needs a good and friendly agency."
Jane Parsons
Ada Family Dentistry
"We have been with KeyBridge for so many years, I cannot imagine what our workload would be without them. Their representatives have always been so easy to work with and implementing the use of their iPortal has made it even easier. We do not have the staff to make contact with patients effectively and I like giving the patients another chance to pay before we send them to collections. Also, it is a less costly service than what we pay for standard collections, which is a big plus. We have recommended KeyBridge to many hospitals and will continue to do so."
Melanie Stockman, Director of Patient Accounts
Joint Township District Memorial Hospital
Chad Preston
Premium Asset Recovery Corp.
return to top"Prior to establishing a relationship with KeyBridge, we had over 120 days of un-worked EOBs sitting in filing cabinets. We needed an urgent solution that did not involve the addition of budgeted staff. Working with KeyBridge has enabled us to significantly reduce backlog. Accounts are now worked within a few days of the receipt of the EOB.
Our average time from discharge to first patient statement - after processing all primary and secondary payers - is down from 95 days to 61 days. All of this gain has been accomplished without the addition of staffing or technology. Throughout the relationship, we could not be more pleased with KeyBridge's customer service and flexibility."
Shel Binotto, Patient Financial Services Manager
Maine General Medical Center
"KeyBridge has provided collection services for St. Rita's Medical Center for more than 20 years. I have personally worked with KeyBridge for 5 years and I have been most impressed with their highest degree of professionalism in customer service. KeyBridge is always willing to go above and beyond in assisting their clients. I would highly recommend KeyBridge to any organization because of their high quality of assistance and service."
Lisa A. Chandler, Patient Account Manager
St. Rita's Medical Center
"We were in a situation where our staff was spending a lot of time on phone calls that included so many small balance accounts, and they were not able to do the appropriate follow-up on the larger balance accounts. Since KeyBridge now handles these accounts, we send out fewer statements and our incoming calls have decreased substantially, which has resulted in a lot less time involved with the smaller accounts. They are very easy to work with and are always available to answer our questions and offer suggestions to help us further improve our cash flow. We definitely made the right choice choosing KeyBridge."
Nancy Koewler, Director of Patient Accounts
Wilson Memorial Hospital
"Before we went with KeyBridge for our early-out program, I thought why give accounts to an agency when we know our business best. Due to the high volume of patient calls we were receiving and the inability to add staff to take care of these calls efficiently, we had no choice but to outsource these accounts. Now, KeyBridge acts as an extension to our Business Office, taking those calls and allowing us to manage accounts that need special handling. We realize we are allowing experienced people to handle our correspondence and collection of those accounts. I especially appreciate their willingness to help us resolve problems whenever they arise and would highly recommend KeyBridge hospitals who use, or have thought about using, an early-out collection procedure."
Pam Craft, Business Office Supervisor
Mary Rutan Hospital
"A concern I have always had working with a collection agency is that patients will be constantly calling us because the agency is difficult to work with. I have experienced with other agencies that the collectors are unable to distinguish legitimate patient concerns from excuses to pay. We rarely, if ever, have patients call us saying KeyBridge was difficult to work with or would not listen to their concerns. I would highly recommend KeyBridge to anyone looking for a great collection agency."
Deb Lewis, Director of Patient Accounts
Van Wert County Hospital
"I have never dealt with an agency that has been so patient with me until we started using KeyBridge. They are always looking for ways to improve our workflow that is advantageous to our staff. Our collections and recovery percentage have improved, customer service follow-ups have improved and their technical support is the top of the line. If you want an agency with strong collection efforts along with great customer service and superior technical support, I suggest you contact KeyBridge."
Jeff Coakley, Director of Patient Accounts
Wyandot Memorial Hospital
"I used to be very leery of collection agencies and was very skeptical of using an agency because of the age of our accounts. Our KeyBridge account executive worked very closely with us in getting started and assured me that everything would be OK. Since then, they have proven themselves over and over. The iPortal has been a big asset on a day-to-day basis and I am so glad we made the decision to work with KeyBridge."
Roberta Reynolds, Business Office Manager
Surgery & Endoscopy Center
"When I was searching for a new collection agency I had three things in mind; a good solid company, honesty, and good ethics. After working with KeyBridge, I am so comfortable in all aspects of collection and customer service. With the availability of the iPortal, we have access to the information on our collection accounts and the ability to turn accounts over via the Internet with the first communication sent to the patient by the next business day. Their customer service is excellent and they have genuine concern for client satisfaction and always looking for ways to improve. I feel I made a great choice by selecting KeyBridge."
Kim Pickett
Otorhinolaryngology, Inc
"We have used other agencies in the past for our collections and never had much luck. When approached by KeyBridge, I was very skeptical about working with yet another agency but feel we made a great choice. Convenience is the key word to describe KeyBridge. Whenever we call with any question or concerns, we always get an answer right then. I get many calls from other agencies, but I would never change."
Michelle Wittler, Office Manager
OB/GYN Specialists
"It amazes me how KeyBridge is able to collect these accounts when I try and try. When we first signed up with them, I thought sure, they just think they can collect our accounts but their recovery performance speaks for itself. They do a great job. It is great that I no longer have to bother with these accounts, and we get results! I would definitely recommend KeyBridge to anyone who needs a good and friendly agency."
Jane Parsons
Ada Family Dentistry
"We have been with KeyBridge for so many years, I cannot imagine what our workload would be without them. Their representatives have always been so easy to work with and implementing the use of their iPortal has made it even easier. We do not have the staff to make contact with patients effectively and I like giving the patients another chance to pay before we send them to collections. Also, it is a less costly service than what we pay for standard collections, which is a big plus. We have recommended KeyBridge to many hospitals and will continue to do so."
Melanie Stockman, Director of Patient Accounts
Joint Township District Memorial Hospital
