One of the main strategies implemented at KeyBridge that sets us apart from the rest of the competition is our unique Quality Account Distribution System (QuAD). Most other agencies place new accounts in their system by dividing them into collection queues that are then managed by individual collectors.
At KeyBridge, we have engineered a complex set of process maps that defines the procedures that are followed when managing an account. We then plug our experienced representatives into different portions of this process map, based upon their strengths. This allows our account representatives to become specialists in certain areas of the medical revenue management process, similar to specialized personnel in a medical facility. Our clients benefit by receiving the most qualified experts at each step, instead of just a single representative that is required to handle the entire process.
At KeyBridge, we have engineered a complex set of process maps that defines the procedures that are followed when managing an account. We then plug our experienced representatives into different portions of this process map, based upon their strengths. This allows our account representatives to become specialists in certain areas of the medical revenue management process, similar to specialized personnel in a medical facility. Our clients benefit by receiving the most qualified experts at each step, instead of just a single representative that is required to handle the entire process.
