"With an extensive employee selection process and specialized communications training, we put the best staff in place to get the best results for our clients."
Toby Dick – Director of Collection Operations
Toby Dick – Director of Collection Operations
Human Performance Technology makes all the difference.
Have you ever wondered why collecting accounts receivable is such a daunting task? Balances remain unpaid even after you have sent notices or made phone attempts. Maybe you've even been able to actually talk with some of your customers, but accounts still remain open. Why? The simple answer is...They still believe they don't owe it or they believe they can’t pay it.
Rectifying this situation takes some very special skills. It’s not just a matter of contacting people and asking them to pay. That's why KeyBridge gains an edge by using a special set of skills in several phases of its operation called Human Performance Technology (HPT).
HPT is a systematic approach to improving individual and organizational performance and is focused on proven psychometric technologies.
Our use of HPT begins at the front door, with the specific and proven methods we use to select people for employment. We continue the use of HPT in our training programs to create expertise in negotiation, cooperation and rapport-building skills. We then implement very sophisticated communication methods and engineer processes that are designed to effectively bridge the gap between you and your consumers.
Some of the proprietary training programs our staff receives include:
- Understanding the way people think
- Motivating account payment (MAP)
- Neuro-linguistic programming (NLP)
- Effective negotiation and closing skills
The bottom line is that the extensive use of HPT at KeyBridge is what sets us apart from the rest. It allows us to produce the best in results, and accomplish them in a manner that everyone can feel good about.
